FAQ

How long does shipping take?

Orders ship with a tracking number, and delivery takes 7-15 business days. You will receive your tracking details once your order is on its way.

Do you offer free shipping?

Yes. Shipping is free on orders over $50.

How much do retro releases cost?

Every pair on SoleVault is listed at a discount price. The exact price is shown on each product page, so you can compare a retro pair with an everyday pair before you decide.

Can I return a pair that does not fit?

Returns are accepted within 30 days of delivery. Check the fit as soon as your pair arrives and start a return within that window if you need to.

Is checkout secure?

Yes, checkout is secure. Your order details are handled safely from the cart through to confirmation.

How do I get help with an order?

Support is available by WhatsApp or through the contact form. Send your order number and a short description of the issue, and the team will respond.

How should I style a pair of retro sneakers?

• Keep the rest simple. Let the sneakers stand out against plain denim or neutral colors.
• Match the era. A retro pair sits well with straight-leg jeans and relaxed basics.
• Rotate your pairs. Alternate between a retro pair and a clean everyday pair to keep both looking sharp.
• Check the sizing chart. Retro models can fit differently from modern ones, so read the chart on each product page before ordering.

Do you sell Nike, Air Jordan and Adidas?

Yes. The store carries Nike, Air Jordan and Adidas sneakers, all at discount prices.

How do I find my size?

Each product page includes a sizing chart. If you are between sizes, read the notes on that page before you order.

How do I track my order?

Your tracking number arrives with your shipping confirmation. Use it to follow your package during the 7-15 business day delivery window.

Can I change or cancel an order?

Reach out by WhatsApp or the contact form as soon as possible after ordering. If the order has not shipped yet, the team will let you know what can be done.