Privacy Policy
SoleVault collects only the information needed to process your order and keep you posted about it. This page explains what we collect, why we collect it, and the choices you have.
What we collect
- Order details: your name, shipping address, email address and the sneakers you order.
- Contact details: the email address or WhatsApp number you use when you contact us.
- Payment information: handled through secure checkout. We do not see or store your full card details.
- Basic usage data: pages viewed and general device information, collected through standard cookies.
How we use it
- To confirm your order and prepare it for shipping.
- To send a tracking number once your order ships. Shipping takes 7-15 business days.
- To answer questions sent by WhatsApp or the contact form.
- To handle returns within 30 days of delivery.
- To improve how the store works and which retro releases and everyday styles we highlight.
Cookies
Cookies help the store remember your cart and understand which pages get attention. You can clear or block cookies in your browser settings. Some parts of checkout may not work as expected if you do.
Sharing
We share order details only with the services that help us run the store, such as payment providers and shipping carriers, and only as far as needed to fulfil your order. We do not sell your personal information.
Keeping your data
We keep order records for as long as needed for accounting, returns and support. After that, we delete or anonymise them.
Your choices
- Ask us what personal data we hold about you.
- Ask us to correct or delete it, where the law allows.
- Opt out of marketing messages at any time.
To make any of these requests, reach us by WhatsApp or through the contact form. We reply as quickly as we can.
Changes
If this policy changes, the updated version appears on this page. Questions about privacy are welcome any time through WhatsApp or the contact form.